JK Softwares FAQ
New to JK Softwares, or scoping out a partner to build your next website or app? This guide covers how we work, what we build, and what to expect at every stage.
Already a client? Find project specs and updates in our Client Portal.
Getting started with JK Softwares
What is JK Softwares and what do you do?
We're an IT services company that designs and builds websites, web apps, and mobile apps for businesses of every size, from first product to full platform.
Do I need technical knowledge to work with you?
No. Most clients arrive with just an idea or a rough sketch. We translate that into a working product spec and handle the technical decisions from there.
What industries do you work with?
Retail, healthcare, fintech, logistics, education, and early-stage startups make up most of our client base, though our process adapts to any domain.
How do I start a project with JK Softwares?
Share a brief through our contact form, and we'll schedule a discovery call within two business days to scope timeline and budget.
What's your typical project timeline?
A marketing website ships in 2–4 weeks. A web or mobile app usually runs 8–14 weeks depending on scope and integrations.
Do you sign NDAs before we share our idea?
Yes, we sign an NDA before any discovery call if you'd like one in place. Just mention it when you reach out.
Can you work with an existing team or codebase?
We regularly join in-progress projects, review the existing codebase, and slot in as an extension of your in-house team.
What countries or time zones do you support?
We work with clients across North America, Europe, and Asia, with daily overlap hours agreed during onboarding.
Web development
What kind of websites do you build?
Marketing sites, e-commerce stores, customer portals, and internal dashboards, each built on a design system tailored to your brand.
Which technologies do you use for web projects?
Mostly React, Next.js, and Node.js on the front and back end, with WordPress or Shopify for content-driven sites when that's the better fit.
Can you redesign or rebuild an existing website?
Yes. We audit the current site, migrate your content, and rebuild on modern infrastructure without losing your SEO rankings.
Do you build e-commerce stores?
We build and customize stores on Shopify and headless commerce stacks, including payments, inventory, and shipping integrations.
Will my website be mobile-friendly?
Every site we ship is responsive by default and tested across common device sizes before launch.
How do you handle hosting and domains?
We set up hosting on Vercel, AWS, or your preferred provider, and can manage domain and DNS configuration for you.
Do you provide SEO-friendly builds?
Yes, every build includes clean markup, fast load times, and structured data out of the box.
Can I update the content myself after launch?
We connect your site to a CMS so your team can edit text, images, and pages without touching code.
App development
Do you build iOS, Android, or both?
Both. Most apps ship on iOS and Android from a single codebase unless a platform-specific feature calls for native code.
Native apps or cross-platform frameworks?
We default to React Native or Flutter for speed and shared logic, and go fully native for performance-critical apps like games or AR.
Can you build the backend and APIs too?
Yes, our team designs the API layer, database, and cloud infrastructure alongside the app itself.
Do you help publish apps to the App Store and Play Store?
We handle store listings, screenshots, and the submission process, and troubleshoot any review feedback from Apple or Google.
How long does an MVP app typically take?
A focused MVP usually takes 8–10 weeks from kickoff to a build ready for real users.
Can you integrate payments, maps, or push notifications?
Yes, Stripe, Google Maps, Firebase push notifications, and most third-party SDKs are standard parts of our toolkit.
Do you provide app maintenance after launch?
We offer ongoing maintenance plans covering OS updates, bug fixes, and new feature work.
Can you build a companion app for an existing product?
Yes, we frequently extend existing web platforms with a companion mobile app that shares the same backend.
Support & maintenance
What's included in your maintenance plans?
Bug fixes, security patches, uptime monitoring, and a fixed number of monthly support hours for small changes.
How quickly do you respond to urgent issues?
Critical issues on active support plans get a response within 4 business hours, with a dedicated escalation channel.
Do you offer ongoing feature development?
Yes, many clients keep a retainer with us specifically for new features after the initial launch.
Can you take over a project built by another agency?
We run a short technical audit first, then take over hosting, codebase, and support without disrupting your users.
Do you monitor uptime and performance?
Active plans include automated uptime monitoring and monthly performance reports.
How do you handle security updates?
We patch dependencies and frameworks on a regular schedule and respond immediately to critical vulnerabilities.
What if I only need occasional help, not a full plan?
We offer pay-as-you-go support billed hourly for teams that don't need a standing retainer.
How is support pricing structured?
Plans are priced by monthly hours and response time. Reach out for a quote based on your product's size and stack.